Customer Service Advisor Wanted!
Our Client, a well respected manufacturer, is looking for an experienced Customer Service Advisor and Data Entry professional to join their successful team. This role will be largely data input and order processing, with the addition of providing a high level of customer service over the phone.
Starting salary £18,000, may be flexible for the right candidate.
Please note role will initially be employed on a 12 month contract to cover maternity leave.
The successful Customer Service Advisor will be required to:-
Process sales orders/ enter orders on to computerised system.
Deliver an excellent level of customer service.
Input data accurately and efficiently.
Respond to customer queries and concerns.
Display excellent customer service skills both written and verbal.
Take ownership of queries to ensure an appropriate outcome for the customer.
Process returns requests.
Respond to invoice queries.
Update CRM system with customer interaction.
Complete general administrative duties.
The ideal Customer Service Advisor will have:-
Previous experience in a similar role.
Excellent IT skills.
The ability to pick up computer systems quickly.
A keen eye for detail.
A passion for customer service.
“Can do” attitude.
An ability to work as part of a team.
Excellent organisational skills.
The ability to prioritise and meet deadlines.
Problem solving ability.
An ability to work using own initiative.
Intermediate to advanced Microsoft Word/ Excel skills. Must be able to confidently work with spreadsheets.
An adaptable and enthusiastic nature.
A willingness to learn.
Benefits to include:-
A competitive starting salary of £18,000. May be flexible for the right candidate.
33 days annual leave (including bank holidays)
Working hours: 8.30am – 5pm Monday to Friday.
Company pension scheme.
Free onsite parking.
Friendly team environment.
Please be advised that we are unable to respond to all applicants. If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion.
To apply for this job email your details to email@example.com